Michael has over 20 years of experience in service management. He is highly skilled at technical problem solving and brings a solution-oriented approach to resolving customer needs. His previous positions include operations supervisor at FM Generator, installation/training coordinator at Horizon Bradco Inc., field service manager at Foley and Wallace Associates, and regional service manager at General Binding Corp. He is a graduate of Bryant University and Aviation Electronics Technician School. Michael was a member of the United States Coast Guard and spent 5 years in the United States Coast Guard Reserves.