About Us
We treat people the way we’d want to be treated—with respect, clear answers, and follow-through.
Our Mission
We deliver dependable therapy and training pools that are easy to own and simple to use through thoughtful design, durable construction, and clear guidance.
Our Vision
Purpose-built therapy and training pools people trust for recovery, performance, and daily wellness in clinics, athletic programs, and homes.
Trusted where recovery and training can’t slip
For over 40 years, SwimEx pools have supported recovery, performance, and daily wellness in clinics, athletic programs, and homes—from busy hospital rehab gyms to Division I and professional training rooms to residential wellness spaces.
Designed to fit your program and your place
We take the time to understand your goals so we can design a pool that fits your program, your patients or athletes, and your space. Every SwimEx pool is built in Fall River, Massachusetts, using durable materials, meticulous construction, and the follow-through that our customers count on for years.
SwimEx values
Customer-first
We shape every pool to fit your goals and your space.
Reliability & Safety
Ready when you are—steady, safe, dependable.
Listening
We take the time to understand your goals and provide the right
solutions.
Responsiveness
Real people, clear answers, predictable timelines.
Craft & Quality
Care in every build and in the follow-through, with materials, workmanship, and service that last.
Integrity
We keep our word and back it with proof.
Our team
The SwimEx team is dedicated to making every step of purchasing and installing your customized swim spa as easy as possible.
SUZANNE VAUGHAN
President, Owner
SHELLY BEAN
Senior Account Executive
Shelly helps commercial clients navigate the entire pool selection and planning process—from first questions to project handoff. Known for her follow-through and thoughtful guidance, she ensures organizations get the right equipment for their treatment and training goals.
She previously worked in packaging and paper manufacturing, helping clients develop custom solutions. Shelly loves seeing a new hydrotherapy room go live and hearing about its first patients or athletes in the water.
When not working, Shelly is practicing yoga, hiking, enjoying the beach, cooking, or happily “digging in the dirt” in her garden.
JON SWANSON
Account Executive
Jon works closely with clients to understand their needs, build long-term partnerships, and guide them through pool planning with clarity and care. His relationship-driven approach is grounded in three decades of sales and business development experience.
He previously led an executive recruiting firm and worked in paper manufacturing. Jon loves hearing when a newly installed pool becomes the “go-to” space for conditioning or recovery.
Away from work, Jon enjoys fly fishing, golf, skiing, biking, gardening, DIY projects, and spoiling his niece and nephew.
BISMILLAH ALIDOST
Account Executive
Bismillah helps new customers navigate the SwimEx buying journey with thoughtful, solutions-oriented support. His cross-industry background allows him to translate complex needs into tailored recommendations.
He previously worked across software, athletics, and aviation, where he partnered with teams in product, marketing, and customer success. His favorite part of the job is hearing how a pool changes day-to-day training or rehab for the people using it.
Outside of work, Bismillah enjoys time with family, staying active, reading, and exploring new places.
TRACY ROBIN
Business Development Representative
Tracy identifies new opportunities and connects prospective clients with the right SwimEx solutions. She brings strong sales instincts and a deep understanding of the product line from her earlier years at SwimEx.
Her background includes roles in textiles and partnership development in higher education. Tracy loves seeing how each facility imagines its hydrotherapy space—and how SwimEx helps bring those plans to life.
Tracy enjoys family time, lake days, boating, skiing, and all things Maine.
DYLAN MALONE
Product Engineer
Dylan turns ideas into final pool designs—drafting custom concepts, creating shop drawings, and working closely with manufacturing to ensure precision and quality. He especially enjoys watching projects progress from CAD files to fully built pools.
He studied industrial design and previously worked in residential construction. Dylan’s favorite moments are seeing photos of a finished installation and knowing the space is officially “open.”
When Dylan’s not designing, he’s hiking, skiing, beach-going, building furniture, or tackling home projects.
RYAN PACHECO
Technical Service Advisor
Ryan supports customers with hands-on troubleshooting, technical guidance, and long-term equipment care. His background in manufacturing and operations helps him resolve issues quickly and keep facilities running smoothly.
Before joining SwimEx, he held technical and managerial roles across the manufacturing sector. His favorite part of the job is helping a customer restore full performance to their pool—especially when the fix brings instant relief.
Ryan enjoys golfing, home improvement projects, and time with family.
CAROLINE MITCHELL
Project Manager
Caroline manages all post-sale activities, coordinating with clients, architects, engineers, and internal teams to deliver pools on time and on spec. She keeps projects organized, on track, and moving with calm precision.
She previously held roles across Europe and the U.S. in office management, home staging, and practice management. Caroline loves the moment when a client’s long-planned installation officially enters production.
Outside work, Caroline enjoys reading, gardening, home renovation projects, biking, golfing, and spending time with her family and puppy.
SANDRA MARSTON
Strategic Alliance Manager
Sandra supports sales, marketing, admin operations, and partnerships—keeping internal teams aligned and helping clients get what they need quickly and accurately.
Before joining SwimEx, she managed a physical therapy practice for nearly two decades and previously taught at a boarding school. Sandra’s favorite moments are seeing customer stories come through—especially photos of athletes and patients using SwimEx pools.
Sandra enjoys tennis, painting, photography, and sailing.
CANINE COMPANIONS
Office Paw-trol
Rory (mini Goldendoodle) works from home most days but bursts into the office with boundless energy. Her passion project: chasing rabbits and squirrels in the yard (zero successful captures to date).
Hank (Cavapoo) lights up as soon as the car turns onto Airport Rd. He’s famous for sneaking into the breakroom in search of snacks.
Sophie is the steady veteran of the team. She supervises naps, accepts tribute in the form of belly rubs, and conducts her daily lunchtime rounds. She loves car rides with the windows down and is adored by the entire staff.